Refund and Return Policy for VueOptics

Effective Date: 10-10-2024

Thank you for shopping at VueOptics. We are committed to providing high-quality optical products and ensuring that our customers are satisfied with their purchases. Please review our Refund and Return Policy below to understand how we handle returns, exchanges, and refunds.

1. Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return or exchange under the following conditions:

• Eligibility for Returns: Returns and exchanges are accepted within 7 days from the date of delivery. After this period, we are unable to accept returns or exchanges.
• Condition of Item: The item(s) must be unused, in the same condition as when you received them, and in the original packaging. All tags, labels, and protective films must be intact.
• Non-Returnable Items: Some items are not eligible for return or exchange, including:
  • Custom-made products (e.g., prescription eyewear or lenses).
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Opened or used eyewear that cannot be resold for hygiene or safety reasons.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our Customer Service team at Support@vueoptics.com or call us at +919310002209 to request a return authorization and instructions.
2. Provide Information: Include your order number, the reason for the return, and whether you are requesting a return, refund, or exchange.
3. Shipping the Item Back: Once your return request is approved, carefully package the item(s) and ship it back to us using a trackable shipping service. We recommend insuring your shipment to avoid any loss or damage.
4. Return Shipping Costs: You will be responsible for the cost of return shipping unless the item is defective, damaged, or incorrectly shipped.

3. Refunds

Once your returned item is received and inspected, we will process your refund or exchange request.

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 7 business days for the refund to appear on your account, depending on your bank or credit card provider.
• Partial Refunds: In some cases, we may issue a partial refund if the item is returned in used or damaged condition, or if it does not meet the return criteria outlined above.
• Restocking Fees: A restocking fee of 15% may be applied to certain returns at our discretion, particularly for items that were purchased in a promotional sale.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at Support@vueoptics.com or +919310002209 within 7 days of receiving the product. We will arrange for a return or exchange and cover the cost of return shipping.

• Photos: Please provide photos of the damaged or defective item, along with a description of the issue, to help us process your request quickly.
• Refund or Exchange: Once the issue is verified, we will offer a full refund or send you a replacement at no extra cost.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, you will need to follow the return process outlined above. Cancellations can only be processed before the order has been dispatched.

6. Exchanges

If you would like to exchange an item for a different product, please contact us within 7 days of receiving your order. We will guide you through the exchange process, including the return and shipping of the new item. The exchange may be subject to price differences and shipping charges.

7. Shipping and Handling Charges

Shipping and handling fees are non-refundable, except in cases where the item is defective, damaged, or incorrectly shipped.

8. International Returns

If you are returning an item from outside the country, please be aware that you will be responsible for any return shipping fees, taxes, duties, and import/export charges.

9. Contact Us

If you have any questions about our Return and Refund Policy, or if you need assistance with a return or exchange, please don’t hesitate to reach out to us:

VueOptics
Email: Support@vueoptics.com

Phone: +919310002209
Website: www.vueoptics.com
Address: A-609,G.D Colony, Mayur Vihar Phase III, Delhi 110096

Notes for Customization:

You may adjust the return period, restocking fee, and other details based on your specific business practices and policies.

• If you are selling prescription eyewear, consider adding a more specific section related to prescriptions, fitting, or customization, as these products often have different return policies.
• Be sure to comply with relevant consumer protection laws (e.g., CCPA, GDPR) depending on where your customers are located.

This policy is designed to give your customers clear guidance on how to handle returns, exchanges, and refunds, and helps you manage any disputes or issues efficiently.